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We hope you enjoy your order from Mckenna Man . If for any reason you would like to return an item we are happy to offer you a refund or exchange up Jan 9th 2023 to facilitate Christmas gifts ( items bought from Nov 1st 2022) days after purchase . The item(s) must be new, unused and unworn condition with tags attached and in original packaging. Please note we do not offer refunds on gift card orders ( a credit note will be issued ) It is our policy to return goods to the purchaser if we suspect that any item(s) have been used or worn, are soiled, damaged or smell of smoke or any other odour.
Please note that we do not offer free returns.
We are happy to exchange a product if available pending the product is new , unused and unworn condition with tags attached and in original packaging . If a different product is requested then a new order must be completed on the website by the user .
For reasons of health and hygiene we are unable to offer exchange or refund on the following products once the original packaging has been opened unless they are misdescribed or faulty
How do I Return My Order ?
1. RETURNS VIA POST
Please complete the returns form enclosed with your order indicating the reason for return, enclose with your package. We have a sticker with our return address enclosed with each order ( in the black envelope) and attach to the package . Our returns address is Mckenna Man,4 Earl Street ,Dundalk , Co. Louth ,Ireland , A91 V9KR
Please bring to your nearest postal office and organise to pay return postage. We advise registering the return so as you have proof of postage and can track the status on your return.
Please be aware that if you are ordering for delivery to the U.K (excluding NI ) that as from Jan 1st 2021 when the Brexit transition period ends you may see some changes. Any returns from the UK ( excluding NI ) may incur costs including transport costs , as well as any associated import fees or customs where applicable. These costs will be payable by the person returning the goods.
When your return package has been received , your refund will be issued and funds should reach your bank within 5 working days.
2. RETURNS INSTORE
Call into any of our stores in Dundalk,Drogheda or Navan with your returns form and proof of purchase .We will notify our online team and your refund will be proccessed and funds should reach your bank within 3/4 working days .